01Hotel concierge kiosk
Guests ask about hotel services and the city in their language.
“What time is breakfast?”
6:30 to 10:30 on the ground floor, from the hotel guide.
Example answerEvery guest answer, in their language.
Guests ask the same questions all day, in every language, and they don't wait. RageEdge puts an assistant trained on your hotel guide, menus and procedures on lobby kiosks, front-desk tablets and crew devices, and it keeps answering when the Wi-Fi doesn't.
See it work
The Wi-Fi is down. The lobby kiosk still answers.
A guest at the kiosk, a question in Spanish at the desk, then an allergy check in the restaurant.
- A guest asks the kioskBreakfast times, from your hotel guide.
- Answered offlineThe hotel Wi-Fi is down. The kiosk doesn't need it.
- In the guest's languageA question in Spanish gets an answer in Spanish.
- Allergy check at the tableStaff check a dish against today's menu.
Use cases
What teams in hospitality and travel ask it.
10 use cases, grouped by where the work happens. Each one has its own page.
Guests and front of house4 use cases
02Front desk help in the guest’s language
Receptionists answer guests in their own language, from the hotel’s policies, on the desk tablet.
“¿A qué hora sale el autobús al aeropuerto?”
What time does the airport bus leave?
El autobús sale cada hora en punto desde la entrada principal, de 5:00 a 23:00.
The bus leaves every hour on the hour from the main entrance, from 5:00 to 23:00.
Example answer, in Spanish03Restaurant staff menu expert
Waiters check ingredients and allergens instantly.
“Does the curry contain nuts?”
Yes, cashew paste. The dal is nut free.
Example answer04Room service order
With tools connected, guests order after confirming items and room.
“Two coffees to room 412.”
Two coffees to room 412, about 15 minutes. Confirm?
Example answerTravel and transport crews4 use cases
05In-flight cabin crew assistant
Crew check procedures and service details in the air, with no connection.
“Procedure for a passenger feeling faint?”
Seat them, raise legs if possible and inform the senior crew, per the manual.
Example answer06Cruise ship guest help
Guests ask about decks, dining and excursions at sea.
“Where is the evening show tonight?”
Deck 5 theatre at 20:30, from today’s schedule.
Example answer07Airport staff help during system outages
Gate and check-in agents follow outage procedures on a handheld when the network or departure systems go down.
“Departure system is down. How do we board manually?”
Switch to the manual boarding list, check names against passports and mark each passenger. Hand the list to the gate supervisor, per outage procedure 2.
Example answer08Rail crew assistant
Conductors and onboard staff check rules, fares and procedures between stations with no signal.
“A passenger has a ticket for yesterday’s train. What do I do?”
Check the fare rules for missed trains. If the delay was caused by the operator, accept the ticket and note it; otherwise sell the difference, per section 6.
Example answerTours and operations2 use cases
09Tour guide in your pocket
Visitors hear site information offline in their own language.
“¿Qué hay en esta sala?”
What is in this room?
Answers in Spanish from the tour content you trained it on.
Example answer, in Spanish10Housekeeping procedures on the floor
Room attendants check cleaning standards, chemical safety and room status steps in their own language.
“Habari ya chumba cha mgeni mwenye mzio wa vumbi?”
What about a room for a guest with a dust allergy?
Tumia kichujio cha HEPA, osha mapazia na usitumie dawa zenye harufu kali.
Use the HEPA filter vacuum, wash the curtains and don’t use strongly scented products.
Example answer, in Swahili
Why on-device
Why on-device matters here.
No queue at the desk
About a second to the first word, even when the hotel Wi-Fi is busy or down.
At sea and in the air
Ships, planes and trains are where the signal disappears. The assistant doesn't.
Guest questions stay private
What guests ask stays on your own kiosks and devices.
Devices it runs on
- Lobby kiosks
- Front-desk and room tablets
- Staff phones
- Crew handhelds
The loop
Every fix reaches every device.
The same three steps run behind every RageEdge assistant, whatever the industry.
Train on your data
Manuals, catalogues, SOPs, tickets and images, trained on your premises, in your cloud or in ours.
How training worksDeliver over the air
Signed, staged updates reach every device on the schedule you set, with one-click rollback.
Update controlsReport and improve
A wrong answer is one tap away from the right team. They fix the data, and the next version fixes it everywhere.
See the full loop
FAQ
Questions from hospitality teams.
The languages you choose when the assistant is trained. A guest can ask in their language and get the answer in the same language, from the same hotel guide.
Update the menu, guide or schedule once, and the change reaches every kiosk and tablet at the next sync. Each answer shows which version it came from.
Yes. Each property can have its own guide and menus, while group-wide policies reach every property at once.
Put AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.