Customer Success teams know the feeling: a customer churns, and only then do you discover they were struggling for weeks. Usage had declined. Support tickets increased. Key features went unused. All the warning signs were there—you just didn't see them in time.

What if you could identify at-risk customers before they churn? What if you could proactively guide customers to value? What if you could scale white-glove success to your entire customer base?

That's exactly what RageEdge enables for Customer Success teams.

The Customer Success Challenge
CS teams struggle with three fundamental problems:

1. Reactive, Not Proactive

   You learn about problems too late. A customer stops logging in, and you only notice when they don't renew. Feature adoption is low, but you only discover it during a QBR. Support tickets spike, but you see the pattern weeks after. You're always reacting to problems instead of preventing them.

2. Incomplete Customer View

   Customer health lives in your CS platform. Product usage exists in analytics. Support history sits in your ticketing system. Billing information lives elsewhere. To truly understand a customer, you need to check 4+ systems. By the time you assemble the picture, the opportunity has passed.

3. Can't Scale Personal Attention

   You want to provide white-glove service to every customer, but you have hundreds or thousands of accounts. You can't manually check in with everyone. You can't personally guide every user to value. You need to scale personalized attention without scaling headcount.

How RageEdge Solves This

RageEdge gives Customer Success teams complete customer intelligence and the ability to take action:

See Complete Customer Health

CDP unifies product usage, support tickets, billing information, feature adoption, and engagement into complete customer profiles. See everything about every customer in one place. No more switching between systems.

Identify At-Risk Customers

Automatically Customer Segmentation automatically identifies accounts showing churn risk signals: declining usage, abandoned features, increasing support tickets, lower engagement. Get alerts before customers churn, not after.

Understand Why Customers Struggle

Product Analytics shows which features customers use and which they ignore. Session Replay shows exactly where customers get confused. OSMGPT answers "Why is this customer's engagement declining?" See problems from the customer's perspective.

Ask Questions, Get Instant Answers

OSMGPT is your AI CS analyst. Ask "Which customers haven't logged in this week?" or "What features do our happiest customers use?" Get instant answers. No waiting for analysts or reports.

Guide Customers to Value

When you see customers struggling with a feature, send in-app guidance, targeted emails, or helpful resources automatically. Don't wait for them to contact support—proactively help them succeed.

Measure What Matters

Track not just account health scores, but real product usage, feature adoption, and engagement patterns. Connect CS activities to product usage and retention. Prove CS impact with data.

Real Customer Success Workflows

Proactive Churn Prevention

CSM gets alert from Segmentation: "5 customers showing churn risk signals." Asks OSMGPT "What do these customers have in common?" Discovers they all stopped using a key integration. Sends targeted email with integration guide. Schedules check-in calls. Tracks engagement improvement

Onboarding at Scale

CS Leader creates automated onboarding sequence in Campaign Manager based on typical successful customer journey from Product Analytics. New customers automatically receive guidance at the right time. CSMs focus on high-touch strategic accounts.

Feature Adoption

CSM notices in Product Analytics that customer isn't using reporting features. Watches Session Replay to understand why. Creates targeted campaign with use cases and training. Customer adopts feature, sees more value, increases usage.

Renewal Preparation

CSM uses Analytics to see complete account usage history 60 days before renewal. Asks OSMGPT "Which features drive the most value for similar customers?" Prepares renewal conversation with usage data and ROI story. Customer renews and expands.

Expansion Identification

CS Ops uses Segmentation to identify "power user accounts" showing expansion signals: high feature usage, multiple departments, approaching usage limits. CSMs receive prioritized expansion target list with specific expansion recommendations.

QBR Preparation

CSM asks OSMGPT "Summarize usage trends for Acme Corp this quarter." Gets instant overview of feature adoption, user growth, engagement trends, and support history. Prepares QBR in 15 minutes instead of 2 hours.

Why Customer Success Teams Choose RageEdge

Complete Customer Context

See everything about every customer in one place. Product usage, feature adoption, support history, and engagement—unified automatically.

Proactive, Not Reactive

Identify at-risk customers before they churn. Get alerts based on behavioral signals. Intervene early, not late.

Scale Personalized Attention

Automate guidance, outreach, and education based on customer behavior. Provide white-glove attention at scale.

Instant Answers

OSMGPT gives your entire CS team instant access to customer intelligence. No waiting for reports or analysts.

Prove CS Impact

Connect CS activities to product usage, feature adoption, and retention. Show how CS drives customer value and company revenue.

Customer Success Team Results

SaaS CS Team: Reduced churn by 38% by identifying and intervening with at-risk customers proactively

B2B CS Team: Increased feature adoption by 2.7x with automated guidance and targeted campaigns

Enterprise CS Team: Improved CSM productivity by 45%, managing 2x more accounts per CSM

PLG CS Team: Scaled from 100 to 500 customers without adding CS headcount using automated workflows

Get Started

Ready to prevent churn and scale customer success?

Start with RageEdge for Customer Success including Product Analytics, OSMGPT, CDP, Customer Segmentation, Session Replay, and Campaign Manager.

Free 14-day trial. No credit card required. Full access to the complete platform.